Title: Support Consultant (RET AD)
ID: TEC00020667

Description

Reuters Electronic Trading-Automated Dealing (RET) is an automated trading system that is internet-based, rich in functionality and flexible. It enables banks to offer their corporate and institutional customer the ability to trade directly with them over the internet. Thomson Reuters RET/CFETS Support team is seeking a talented Support Consultant to join our support team. We are a professional software support team providing service to internal and external customers, including large international banking and financial firms. The successful applicants will be assigned into RET/CFETS Support Consultant team to work on the day-to-day technical problems solving and root cause analysis to meet high service level standard.

JOB DESCRIPTION - Duties and Responsibilities

- Provide professional support and investigate issues (including proactive support) raised by clients and providing Root Cause Analysis within service target and defined support processes, for instances global process, RSTL, RET/CFETS, Transactions network and platform, need to be strictly followed.
- Review and debug the scripts/configuration of the product including all relevant logs which he/she is in charge of.
- Produce professional investigation report according to assigned Service Requests
- Produce Knowledge Object (KO) according to assigned topics and review other KOs as request.
- Initiate actions to resolve the Service Request which may be by email, teleconference or other methods with:
- Providing advices or training to other level of supports relevant to the application functionality, correct operation or constraints;
- Advising a workaround or making general or site-specific modifications;
- Actively share/propose thought of any innovative, improvement or enhancement on his/her in-charge product which benefit to customers and Reuters. This is applicable to initiate the RET/CFETS Support Tools.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

- Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
- Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
- Experienced in technical support and/or customer support area.
- 1-2 years programming experience on C++ and/or JAVA.
- Familiar with Unix and Window Operating System and have computer networking background
- Strong troubleshooting, communication and problem analysis
- Ability to acquire knowledge needed to handle technical issues through self-learning.
- Have positive attitude to work as part of a team.
- Background experience in Financial business and FOREX trading is also an advantage.
- Good verbal and written English skills.
- A proactive, team player with the ability to work in dynamic environments.
- Thai national or must be legally able to work in Thailand without the company having to obtain a work permit

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development
Primary Location: Thailand-Bangkok-THA-Bangkok-U Chu Liang (TBS)
Organization: M FP&M Marketplace
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job