Title: Client Specialist, Global Accounts, Japan
ID: SAL00007028

Description

Position Overview :

- To contribute to building and growing desktop sales by embedding Thomson Reuters (TR) products into the daily workflow of end-users.

- To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their TR desktop.

- To drive desktop revenue retention among existing clients.

- To build relationships and communities with end-users by understanding and fulfilling their business needs.

- To communicate and share timely market event information to F2F staff in order to materially impact customer interactions.

Essential Responsibilities:

- Resonsible for a "book" of business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team.

- Maintain desktop retention at client, as outlined in the account plan to include targered training through the use of expert workflow management.

- Drive desktop sales including (a) development and execution of on-site displacement programs, (b) execute global campaigns, develop and deliver customer relevant content campaigns, (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to end-users).

- Collect and share competitive intelligence and maintain.

- Upsell and drive messaging/community building, transactions, and desktop add-on modules.

- Provide customer feedback directly to product development/Strategic Business Unit (represent voice of the customer).

- Enter relevant data into appropriate CRM systems as required.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

- College/university degree or relevant work experience equivalent.

Required Skills and Experience:

- Deep market understanding including 1) basic market understanding, 2) knowledge of relevant market, 3) strond understanding of customers' business model.

- Significant product and workflow expertise.

- Strong customer service skills.

- Presentation skills, strong interpersonal skills, ability to organize and execute a sales plan.
- As this role will be covering Investment & Advisory clients, basic understanding of equity, research, and fundamentals is required.

Desired Skills and Experience :

English literacy

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Japan-Tokyo-JPN-Tokyo-Akasaka Biz Tower 30
Organization: Markets Global Accounts
Schedule: Full-time
Job Type: Standard
Travel: Yes, 25% of the time