Title: Team Leader, Content QA Beijing Team
ID: CON00006221

Description

Leads a team of 10-16 cross content Quality Analysts with language expertise. Is the primary Service & Quality point of contact for 10-12 content sets covered in Beijing. Ensures that the equivalent Content Team Lead and regional stakeholders is provided with the information and insight they desire to manage their area. Anticipates possible problems in their content areas and the needs of a wide range of stakeholders and customers. Aligns team to find, assess and report problems before the customer finds them. Acts to create transparency and insight so that business and operations stakeholders can effectively prioritize, correct and prevent problems. Coordinates and collaborates with peers and other teams to create a culture of easy, performance-driven teamwork.

Role and Responsibility

- Know, Grow and Flow Talent. Understand and prioritize talent-based hiring and management in recruiting and in day-to-day management. Ensure a performance culture by setting and keeping high standards.
- Leads their team to use a wide range of techniques, including sampling, SQL, statistics and analytics, to most efficiently and effectively find, analyze and report issues with our content.
- Ensure all analysis and communication reflects the interests, needs, and styles of a highly diverse set of stakeholders including, above all, customers as well as internal operations, business, technical and service teams.
- Communicate within and across your team, IRC, and any other teams as needed to create insight and transparency concerning content issues while minimizing surprise and embarrassment.
- Deliver on group-wide programs and projects

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

Education:

Batchelors Degree or equivalent experience

Required Skill

Background in Content Management or other comparable Financial discipline
Comfortable communicating to senior management, peers and staff
Coaching and Mentoring
Willing to challenge the status quo with well composed argument

Desired Skill

Experience with people management
SQL and/or Oracle SQL
Business Analysis or Software Testing
Customer Facing Experience
Ability to explain complex issues in simple terms
Willingness to think beyond the boundaries of the day to day role.
Conflict resolution
Good presentation skills

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Content
Primary Location: China-Beijing-CHN-Beijing-Blk 1 Zhongguancun
Organization: M Content Invest Research Cont
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job